FREQUENTLY ASKED QUESTIONS (FAQs)

How long has CompassChecks.com been in business?
We’ve been selling QuickBooks checks & supplies through our parent company for over 15 years. Recently we created a new web site for QuickBooks checks & supplies and all sales will be run through that website. We hope to continue our commitment to a quality product at a fair price.
What is CompassChecks.com Return Policy?
CompassChecks.com is proud to offer a 100% satisfaction guarantee. If you are not satisfied with your order for any reason, just return your items within 90 days from delivery. We will refund your money, remake your order or credit your account. No questions asked. We do not charge any restocking fees, but you will be responsible for the return shipping at your own cost. If you are not satisfied with your order, please contact us immediately.
Where can I send feedback on checks and service?
We welcome your feedback on our products and services. You can call us directly at 833-510-5105 or you can send us an email with your comments.
How do I contact CompassChecks.com?
To contact us via phone, call us at 833-510-5105.
To contact us via fax, dial 888-394-8088.
To contact us by regular mail, write to:

CompassChecks.com
P.O. Box 18088
Raleigh, NC 27619

You can email us at info@compasschecks.com

What if I need technical support?
Technical support for this website is offered Monday through Friday from 9:00 am – 5:00 pm EST. You may reach our customer service technical support staff by calling 833-510-5105 or you may email us with your questions.
What do you do with my customer information?
CompassChecks.com is committed to protecting your private information. We use the information collected about you to process orders and to provide a more personalized shopping experience. CompassChecks.com may also use your information to communicate with you about products, services and future promotions. For the purposes of check verification and fraud prevention, CompassChecks.com exchanges information about our customers internally. Names and other information that are received by CompassChecks.com through a financial institution are not shared with or rented to nonaffiliated third parties except for the purpose of fulfilling our contracts with financial institutions or as otherwise required by law. CompassChecks.com will never share customer information, including names and mailing addresses, with third parties.
What do I do if my order was incorrectly printed?
CompassChecks.com is proud to offer a 100% satisfaction guarantee. If you are not satisfied with your order for any reason, we will refund your money, remake your order or credit your account. No questions asked. If you are not satisfied with your order, please contact us immediately.
What if I need to change my order after it is placed on the web?
Our fast turn-around time enables us to take your check order from entry process to press in 3 to 5 days. You must contact us immediately if you would like to change your order, regardless of the ordering method.
What is Check 21?
Check 21 is a federal law written to make the check processing system more efficient. Using electronic images, the need to physically transfer the check from one financial institution to another is eliminated. This system places certain requirements on the design, print quality and MICR encoding on banking products. All of our products have been tested to be fully compliant with Check 21.
Are my checks Check 21 compliant?
Yes. All of our checks are Check 21 compliant.
How can I order with Compasschecks.com?
Ordering with CompassChecks.com has never been easier!

To order online, visit www.compasschecks.com
To order via phone, call us at 833-510-5105

Mail to:
CompassChecks.com
P.O. Box 18088
Raleigh, NC 27619

What are your accepted payment methods?
Our accepted payment methods are made via the Paypal website. We take Paypal, VISA, MasterCard, American Express and Discover.
How can I make sure my new checks will match my bank’s specifications?
Compasschecks.com. has a 100% financial institution compatibility guarantee. Our state of the art MICR matching system ensures readability by all financial institutions. If, for any reason, your bank refuses your checks, immediately contact Compasschecks.com.
Can I receive a proof?
Yes, an emailed proof is available upon request for no additional charge. Remember, proofs will increase production time.
Why am I getting charged sales tax?
We are required by law to charge sales tax to our customers who have a North Carolina delivery address. All other delivery addresses will not be charged sales tax at this time.
What if my business has tax exempt status?
If your business has a tax exempt status, please fax or email us a copy of your valid state certificate. Once this information is on file, you will not be charged sales tax. If you have a tax exempt status and are placing an order for the first time, please indicate your tax exempt status on the order form or call 833-510-5105 so we may process your order accordingly. Reorders will then have your tax exempt status on file.
What if I accidentally place a duplicate order?
While we have tried to set up our site so that duplicate orders do not happen, we understand nothing is perfect. If you place a duplicate order, please contact CompassChecks.com so we may delete the order and process only your original order.
What if I need my order faster?

Standard production time is 3-5 days, not including shipping time. If you need your order faster than our standard delivery time, you may choose Overnight Shipping or 2nd-Day Shipping. Only check orders are eligible for overnight or 2nd-day shipping.

Overnight – ($70 additional charge) If you order by 10am EST (Monday – Thursday), a partial order of 100 checks will ship same day for overnight delivery. Any orders placed Friday-Sunday will be shipped the next business day for overnight delivery. The remainder of your order will be shipped the same day at the UPS ground rate.

2nd Day – ($60 additional charge) If you order by 10am EST (Monday – Sunday), a partial order of 100 checks will ship the next business day for overnight delivery. The remainder of your order will be shipped the same day at the UPS ground rate

For our complete shipping and production policy please click here

Will CompassChecks.com notify me that my order has shipped?
Yes. Once your order has shipped, you will receive an email that includes your UPS or USPS tracking number.
Can I cancel an order I placed online?
You can cancel an order that you have placed online by contacting CompassChecks.com immediately.
What does “Reverse Collated” Mean?
Reverse collation means the last number of your checks will be on top. Normal collation means your checks will be in order with the lowest starting number on top. Here’s a visual of reverse-collation.
Where can I find available product colors and pricing?
Our product pricing and color availability can be found by clicking on a product
What do you need to print checks for first time orders?
For new accounts, we need a copy of a voided/starter check. We also need to know how many checks you need, your color choice, and the starting number.
How can I make sure my new checks will match my bank's specifications?
CompassChecks.com has a 100% financial institution compatibility guarantee. Our state of the art MICR matching system ensures readability by all financial institutions. If, for any reason, your bank refuses your checks, immediately contact CompassChecks.com.
How soon will I receive my order?

Our standard production time is 3-5 days, not including weekends and holidays.

Shipping time is IN ADDITION TO production time.

Click here for shipping and production shipping times

Will CompassChecks.com notify me that my order has been received?
Immediately after you place your order, you will receive a confirmation email with the details of your order.
Is ordering checks online safe?
We know how important security is to our customers. Our site uses Hacker Safe systems along with Secure SSL technology to ensure your information is safeguarded against fraud. We use a secure server for all online transactions. In addition, we have set up security checkpoints in the ordering process, such as verifying your bank routing number, for extra protection.
What security features to prevent fraud are included in my checks?
All of our checks exceed the security guidelines set by the industry and by the Check Payments Systems Association. Our checks feature security pantographs to limit reproducibility, MicroPrinted Signature lines that are too small to be reproduced by a scanner, just to name two features
How does CompassChecks.com prevent fraud on new orders?
Our system checks for combinations of common elements of fraudulent orders: changes in the ship to address on reorders; different ship to, imprint and billing information; and deliveries to Post Office boxes and other non-physical addresses.
How will you calculate my shipping charges?

We calculate your shipping charges based on the order total. You may view our shipping fees here

What is your standard method of shipping?
Our standard method of shipping is UPS Ground for checks, deposit slips, envelopes and tax forms. Stamps and ink are shipped via USPS.
What kind of rush services do you offer?
We offer in-plant rushes and shipping rushes to expedite your check order.

If you need your order faster than our standard delivery time, you may choose Overnight Shipping or 2nd-Day Shipping. Only check orders are eligible for overnight or 2nd-day shipping.

Overnight – ($70 additional charge) If you order by 10am EST (Monday – Thursday), a partial order of 100 checks will ship same day for overnight delivery. Any orders placed Friday-Sunday will be shipped the next business day for overnight delivery. The remainder of your order will be shipped the same day at the UPS ground rate.

2nd Day – ($60 additional charge) If you order by 10am EST (Monday – Sunday), a partial order of 100 checks will ship the next business day for overnight delivery. The remainder of your order will be shipped the same day at the UPS ground rate

Why did my items arrive on different days?
Checks and accessories are sometimes packaged separately, making it possible for your items to arrive on different days. All items of your complete order should arrive within a few days of each other. If they do not, please contact us.
What expedited shipping services do you offer?
If you need your check order faster than our standard delivery time, you may choose Overnight Shipping or 2nd-Day Shipping. Only check orders are eligible for overnight or 2nd-day shipping.

Overnight – ($70 additional charge) If you order by 10am EST (Monday – Thursday), a partial order of 100 checks will ship same day for overnight delivery. Any orders placed Friday-Sunday will be shipped the next business day for overnight delivery. The remainder of your order will be shipped the same day at the UPS ground rate.

2nd Day – ($60 additional charge) If you order by 10am EST (Monday – Sunday), a partial order of 100 checks will ship the next business day for overnight delivery. The remainder of your order will be shipped the same day at the UPS ground rate

If I choose the expedited delivery (shipping) option, will my entire order be shipped this way?
We offer a partial check shipment (100 checks) for emergency situations if you need to immediately write checks. The remainder of your check order and any other products ordered will be shipped using our standard shipping rates in addition to the separate expedited charges applied to your check order.
Can I use my own company logo?

You can easily add your own company logo to the product you are personalizing. Best of all, black and white logos are free!

See logo specifications here

How do I upload my Logo to Compasschecks.com?

During the product customization process, you will be asked if you would like to add a logo to your product. Follow these steps to upload your logo:

Click on Upload Logo to include your own logo.

Click Browse to select a logo from your computer files.

Select the logo file and click Upload Logo and Continue. Your file will then be uploaded and converted so you can continue to place your order.

Once you have uploaded your logo to CompassChecks.com and placed an order using the logo, it will be saved indefinitely on your My Account page for future orders.

 

View Logo Specifications here

What do I do if my logo does not upload?
During Upload Logo and Continue, you may receive a message that your logo can’t be uploaded. If you receive this message, please do the following:

  1. Verify that your logo is in an acceptable file size and format for use on our Web site. (300 dpi, in Adobe Illustrator (eps, ai), Adobe Photoshop (psd), Tag Image File Format (tif), Bitmap (bmp), or Portable Network Graphic (png) formats)
  2. After verifying your logo meets our specifications, please try uploading again.
  3. If you still encounter problems, we can help troubleshoot the process with you or we may have you send the logo in a separate email. Please contact customer service at 833-510-5105 if you have problems uploading your logo.
  4. Once we receive your order, we will attach your logo file to the order for you.
Once I upload my logo will it be saved on CompassChecks.com for future use?
Once you have successfully uploaded your logo and placed your order on CompassChecks.com, it will be saved indefinitely for future reorders
What are the different logo formats you accept?

We accept common “bitmap” formats – EPS, TIF, AI, JPG, GIF, PSD, BMP, and PNG. We do not recommend using logos in MS Word/Excel/Power Point or Web site images; they are usually low resolution images (less than 300 dpi) for monitor viewing only. These images are not designed for printing.

View our Logo Specifications here

What is the acceptable logo resolution, color and size?

Logo resolution should be at least 600 dots per inch (dpi) or 600 X 600 pixels. The height of the image, in relation to the dpi, should be at least one inch. This will ensure that your image will not lose printing quality if it is scaled to fit the product you have ordered. If the resolution of your logo does not meet these requirements, it may print poorly. If you use a bitmap image, make sure it at least 600 X 600 pixels.

Review our logo specifications here

What do I do if I have multiple images or text in my logo graphic file?
To eliminate the possibility of printing your order with the wrong logo, we cannot process files where multiple images or layers are contained within a single file. Please revise your file using your graphics design software so that only one high-resolution image is included.
While CompassChecks.com is waiting for my logo, can the rest of my order be processed?
We cannot release your order to production until the entire order is complete, including receipt of your logo. To ensure that you receive all your products as quickly as possible, please forward us your logo as quickly as you can.
Can CompassChecks.com use my logo from a previous phone or mail-in order so I don’t have to resend the graphic file?
If you placed a phone order with your logo over the past two years, your logo has been automatically saved on CompassChecks.com so you don’t need to resend the file.
What customization is allowed for my check?
You are allowed to choose different fonts for your imprint. You are allowed to choose from normal font, bold font, italic font and font size. You are also allowed to add a black & white logo for no additional charge.
Can you print my company logo on my checks?

Yes, we can! We do not charge a logo fee or a setup fee—your logo placement is free. You can send the artwork as a black and white copy, in a .tif, or a .bmp file extension. Please remember that color images and images pulled from the internet may not reproduce well.  

View our logo specifications here

Will the colors of my checks match the colors on my screen?
The colors should closely match; however, the colors you see on your screen may vary from the colors of your check due to monitor and browser settings.
How many impressions will I get from my stamp?
Pre-inked stamps provide the most amount of impressions before needing to be re-inked because they use an oil-based ink. Xstampers can last until 50,000 impressions before needing to be re-inked.

Self-inking stamps (Shiny brand) use a water based ink that will last for several thousand impressions before your stamp needs to be re-inked.

What is the difference between pre-inked and self-inking stamps?
Pre-inked stamps (Xstamper) offer the highest quality and best cost per impression of all the stamps. These stamps come with the ink embedded into the die and require minimal pressure to make an impression. Xstamper brand stamps will last up to 50,000 impressions.

Self-Inking stamps (Shiny brand) have a built-in ink pad that inks up the rubber dye and stamps the impression when you press down. These use a water-based ink that will last several thousand impressions

My stamp arrived broken. What should I do?
We have a 100% lifetime guarantee on our products. Send the broken stamp back to us along with your order information and we will repair or replace it at no charge to you. If you need your stamp as soon as possible, call us and we can ship out another stamp for you the same day.
Oops! I made a mistake. What is your return policy?
Our main goal is to provide you with quality pre-inked and self-inking stamps. If you are not satisfied with your product, for any reason, please return it for a replacement at no cost to you.

No matter what the error is.

This means that even if you supplied the wrong information or the type-style chosen does not meet your specific needs, we will manufacture a new stamp for you at no cost.

I ordered the wrong stamp. What can I do?
Our policy is still the same. Every product we sell comes with a 100% satisfaction guarantee.

This means that even if you ordered the wrong stamp, or the stamp that you ordered does not meet your needs, just return it and we will replace it with a stamp that does.